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Be sympathetic with the other person’s ideas and desires.ĭale Breckenridge Carnegie :- spelled Carnagey until c.

Try honestly to see things from the other person’s point of view.

Let the other person feel that the idea is his or hers.

Let the other person do a great deal of the talking.

Get the other person saying “yes, yes” immediately.

If you are wrong, admit it quickly and emphatically.

Show respect for the other person’s opinions.

The only way to get the best of an argument is to avoid it.

Make the other person feel important – and do it sincerely.

Talk in terms of the other person’s interests.

Encourage others to talk about themselves.

Remember that a person’s name is to that person the sweetest and most important sound in any language.

Become genuinely interested in other people.

Arouse in the other person an eager want.

Dale Carnegie How to Win Friends and Influence People Content Techniques in Handling People As stated, we are not always the main player in a situation, sometimes we are the person that this book talks about dealing with. It not only provides you insight into your own actions, but gives you a window into the actions and choices of those you work with/for.